To help us process your artwork and orders efficiently please ensure your artworks meet the following requirements:
- The artwork has been placed on the correct template, which will be sent to you.
- All important images, text or logos are placed within the safe zone of the template.
- The image quality is at 100% and is not pixilated or blurred.
- No crop marks or registration marks have been included in the artwork.
- The orientation of the artwork is correct and all of the artwork elements are in the correct positions, e.g. logos, texts and images.
- No notes, descriptions or annotations have been left in the PDF file.
- All of your artwork is saved in the Your Artwork layer and the INFO layer has been deleted before sending your finished artwork to us.
- Your artwork has been provided in a PDF format.
These requirements are designed to help you provide artwork ready to process. Providing artwork in ready to process will help to speed up your order time.
However, if you are unable to provide artwork in this format we do offer an artwork support service, which will be able to handle most types of artwork.
Please note that we only offer UK delivery through our webshop.
Delivery
For stock items and flagpoles we offer a 3 working day lead time and a 3 working day standard delivery time. We will always endeavour to send orders out as soon as possible.
For most digitally printed products we work with a 7 to 10 working day lead time. These times may vary and are not guaranteed. For larger products such as Gazebos, these have a 12+ working day lead time. All lead times are from artwork sign off.
If you have specific lead time requirements or would like more information on our current lead times, please don't hesitate to contact us. We aim to meet all our customers deadline dates (some tighter lead times may be subject to an express fee).
Next day delivery is not available for remote areas, Channel Islands, Ireland, Northern Ireland, Isle of Man, Isles of Scilly, Highlands or the Scottish Isles.
Returns
We cannot accept returns of any of our bespoke products. All our products are quality checked before being dispatched. If you receive your products and they are substantially incorrect, please contact us within 3 days of delivery.
Stock items can be returned to us in their original packaging and unused, within 14 days of receiving your goods. The return cost will not be covered by House of Flags.
