Please note that we only offer UK delivery through our webshop.
Delivery
For stock items and flagpoles we offer a 3 working day lead time and a 3 working day standard delivery time. We will always endeavour to send orders out as soon as possible.
For most digitally printed products we work with a 7 to 10 working day lead time. These times may vary and are not guaranteed. For larger products such as Gazebos, these have a 12+ working day lead time. All lead times are from artwork sign off.
If you have specific lead time requirements or would like more information on our current lead times, please don't hesitate to contact us. We aim to meet all our customers deadline dates (some tighter lead times may be subject to an express fee).
Next day delivery is not available for remote areas, Channel Islands, Ireland, Northern Ireland, Isle of Man, Isles of Scilly, Highlands or the Scottish Isles.
Returns
We cannot accept returns of any of our bespoke products. All our products are quality checked before being dispatched. If you receive your products and they are substantially incorrect, please contact us within 3 days of delivery.
Stock items can be returned to us in their original packaging and unused, within 14 days of receiving your goods. The return cost will not be covered by House of Flags.