To help us process your artwork and orders efficiently please ensure your artworks meet the following requirements:
- The artwork has been placed on the correct template, which will be sent to you.
- All important images, text or logos are placed within the safe zone of the template.
- The image quality is at 100% and is not pixilated or blurred.
- No crop marks or registration marks have been included in the artwork.
- The orientation of the artwork is correct and all of the artwork elements are in the correct positions, e.g. logos, texts and images.
- No notes, descriptions or annotations have been left in the PDF file.
- All of your artwork is saved in the Your Artwork layer and the INFO layer has been deleted before sending your finished artwork to us.
- Your artwork has been provided in a PDF format.
These requirements are designed to help you provide artwork ready to process. Providing artwork in ready to process will help to speed up your order time.
However, if you are unable to provide artwork in this format we do offer an artwork support service, which will be able to handle most types of artwork.
Please note that we only offer UK delivery through our webshop.
Delivery
For stock items and flagpoles we offer a 3 working day lead time and a 3 working day standard delivery time. We will always endeavour to send orders out as soon as possible.
For most digitally printed products we work with a 7 to 10 working day lead time. These times may vary and are not guaranteed. For larger products such as Gazebos, these have a 12+ working day lead time. All lead times are from artwork sign off.
If you have specific lead time requirements or would like more information on our current lead times, please don't hesitate to contact us. We aim to meet all our customers deadline dates (some tighter lead times may be subject to an express fee).
Next day delivery is not available for remote areas, Channel Islands, Ireland, Northern Ireland, Isle of Man, Isles of Scilly, Highlands or the Scottish Isles.
Returns
We cannot accept returns of any of our bespoke products. All our products are quality checked before being dispatched. If you receive your products and they are substantially incorrect, please contact us within 3 days of delivery.
Stock items can be returned to us in their original packaging and unused, within 14 days of receiving your goods. The return cost will not be covered by House of Flags.
Our fabric tension curve display stands are the ideal display stand solution. They are extremely versatile and can be used for a wide range of display purposes. All of our fabric tension curve display stands are made to the highest standard and look great. The range features display stands made with lightweight aluminium frames which are then covered with stretch fabric. The stretch fabric covers fit tightly over the frames, making sure there are no creases or wrinkles seen when you are displaying your curve display stand. Our fabric tension curve display stand has a unique curve design, which can be used either way. The display stand can be made with double sided covers, allowing your display stand and promotional messages to be seen clearly from either side. The innovative curved design means that this display stand doesn't need feet as it stands on its own. All of our fabric tension display stands are easy to assemble and take down, making them the ideal display tool. The fabric covers are digitally printed, helping show off vivid colours and crisp designs and logos, making sure your display stand is attention grabbing. The unique fabric covers also make it easier to transport and store your fabric tension curve display stands. As the covers are fabric they can be taken off and screwed up in the bag quickly, without causing any damage to your covers. The covers will still not show any creases or wrinkles when displayed next as they are stretched to fit to your display stand frame. This is unlike PVC banner alternative which have to be stored neatly to prevent damage.