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Important information about our shipping and returns process for all House of Flags products.
Please note that we only offer UK delivery through our webshop.
Delivery Information
Standard Items & Flagpoles
For stock items and flagpoles we offer a 3 working day lead time and a 3 working day standard delivery time. We will always endeavour to send orders out as soon as possible.
Digitally Printed Products
For most digitally printed products we work with a 7 to 10 working day lead time. These times may vary and are not guaranteed.
Larger Products
For larger products such as Gazebos, these have a 12+ working day lead time. All lead times are from artwork sign off.
Special Requirements
If you have specific lead time requirements or would like more information on our current lead times, please don't hesitate to contact us. We aim to meet all our customers deadline dates (some tighter lead times may be subject to an express fee).
Next Day Delivery Exclusions
Next day delivery is not available for remote areas, Channel Islands, Ireland, Northern Ireland, Isle of Man, Isles of Scilly, Highlands or the Scottish Isles.
Returns Policy
Bespoke Products
We cannot accept returns of any of our bespoke products. All our products are quality checked before being dispatched.
Incorrect Items
If you receive your products and they are substantially incorrect, please contact us within 3 days of delivery.
Stock Items
Stock items can be returned to us in their original packaging and unused, within 14 days of receiving your goods. The return cost will not be covered by House of Flags.
Common Questions
No, we only offer delivery within the UK through our webshop.
Stock items and flagpoles are dispatched within 3 working days and delivered within 3 working days. Digitally printed products usually take 7 to 10 working days from artwork sign-off. Larger items like gazebos may take 12+ working days.
We aim to meet all deadline dates, and some tighter lead times may be possible with an express fee. Please contact us with your requirements.
Bespoke products cannot be returned. Stock items can be returned unused in original packaging within 14 days. Return shipping costs are not covered.
Need More Information?
Our customer service team is ready to assist you with any questions about our delivery and returns policies.
